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RETURN MERCHANDISE AUTHORIZATION
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THIS REPAIR
SERVICE PROCEDURE COVERS BOTH IN-WARRANTY AND OUT-OF-WARRANTY PRODUCTS.
Customers must
obtain a Return Materials Authorization (RMA) number from SAYR Resources
Customer Support Department before returning a product. Products returned
without an RMA number are not processed without the proper documentation and the
failure information in place. SAYR Resources will make every attempt possible to
contact you prior to proceeding.
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SAYR Resources Inc. itself does not give
refunds or offer product upgrades without upper management approval.
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Return shipping is prepaid by the customer.
- International customers may be subject to
duties, taxes and brokerage fee. Customers are responsible for fees incurred.
- Invoice of Repair Service from
SAYR Resources Inc. will be required to obtain warranty service.
1. Obtain a Return Materials Authorization (RMA)
number by contacting customer support.
2. A CSR will do troubleshooting to see if the
product is defective. If it is, then this information is required:
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Your contact information
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Product serial number
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Shipping instructions and Freight account
number
3. The CSR will provide you with an RMA number
and shipping information. Please be sure to write this down.
4. Package product securely. Do not include
manuals, software, cables, or mounting brackets. SAYR Resources Inc. only
replaces the defective unit and will not return other accessories. Include your
contact information with your name, address, phone number, and RMA number inside
the package.
5. Send the product to the RMA Repair address
given by customer support or refer to the address below. Clearly write your RMA
number on the outside of the package you are returning. Customers are
responsible for the freight charges to and from SAYR Resources Inc. We suggest
using a carrier that provides tracking information. SAYR Resources Inc. is not
responsible for packages lost in transit to SAYR Resources Inc. For status of an
already issued RMA, call (972) 241-3882 or email Customer Support at
support@sayrresources.com.
RMA Repair Location:
SAYR Resources Inc.
139 Valley View drive
Lewisville, TX 775067
Customer Support hours of operation are:
Monday - Friday 8:30am till 7:00pm CST
Customer Support:
support@sayrresources.com
Ph: (972) 241-3882
Fax: (972) 241-7338
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